Heat networks regulation: consumer protection

Thursday 24 Aug 2023
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UK government consultation | Department for Energy Security and Net Zero and Ofgem – Open consultation

This consultation seeks views on consumer protection requirements, which will be introduced as part of the heat networks regulatory framework. It will consider views on: pricing; quality of service; transparency of information; consumers in vulnerable circumstances; and the scope of the rules and how they should be phased in. It also covers Ofgem’s approach to implementing and enforcing regulation, including through guidance, market monitoring, compliance, and enforcement activity, as well as its approach to delivering the cost recovery regime.

Deadline: 27 October 2023

Read more here.

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